Software Maintenance and Support
Ongoing development capacity, without hiring
A software project doesn't end when it launches: it keeps needing fixes, improvements, and adjustments as your business changes. Hiring an in-house team for that rarely makes sense unless you have constant technical workload. A maintenance plan solves that middle ground: development capacity available when you need it, without the overhead of hiring and managing your own team.
What's included
- Bug fixes reported by your team or your users.
- Incremental improvements to existing functionality.
- Dependency updates and security patches.
- Basic monitoring to make sure the system keeps working as it should.
- New feature development within the contracted hour block.
Who it's for
For businesses that already have a system in production — built by us or by another provider — and need someone to keep it running and evolving, without depending on hiring a closed project every time a new need comes up.
How we work
We start with a review of the current system to understand its real state: how maintainable the code is, what risks it has, what's missing in terms of documentation. From there we define a monthly hour plan and a direct communication channel to report and prioritize requests. No tickets lost in a generic support system: you talk to the people who actually touch the code.
Frequently asked questions
Do I need to have built my software with you to hire maintenance?
No. We take over existing projects built by another team or provider, as long as we have access to the code and infrastructure.
How does the hour plan work?
You agree on a monthly hour block based on what your system needs. We prioritize together what gets handled first: bugs, improvements, or new requests.
What if I don't use all the hours in a month?
We define that in the plan we build with you: it can roll over as a buffer for the next month, or the plan can be adjusted down if capacity consistently goes unused.
Have a system that needs maintenance? Let's talk about what it needs.